STEADY SUPPORT
A little help. Back to your day.
Answers for your account, your workouts, and the Apple devices you use with Steady.
Last updated October 13, 2026 · Vextra Capital LLC
Getting started
Download Steady Fitness from the App Store. This is the released app, not a TestFlight beta. Open Steady and follow the setup for your goals, schedule, equipment, and preferences.
Steady Free includes saved workouts, manual workout and food logging, guides, timers, history, basic charts, check-ins, available health connections, and a daily Coach text allowance. Steady Pro adds personalized guidance and supported AI actions. AI usage limits apply.
Subscriptions, restoration & refunds
Already paid, but Pro is missing?
- Check that your iPhone is using the Apple Account that made the purchase.
- Sign in to the Steady account originally linked to that purchase.
- Open Steady’s Pro screen and choose Restore Purchases.
- If Apple shows an active subscription but Steady is still verifying it, try Restore Purchases again shortly. Do not purchase again. Contact us if access is still missing.
Manage or cancel
On iPhone, open Settings → your name → Subscriptions → Steady. You can also use Manage Apple subscription on Steady’s Pro screen. Cancel at least 24 hours before a renewal or trial ends. The Apple subscription screen shows your current status and end date. Apple’s cancellation instructions.
Deleting the app or your Steady account does not cancel an Apple subscription. If Pro ends, you can continue on Free with your saved plans and history.
Request a refund
Apple handles billing and refund requests for App Store purchases. Use reportaproblem.apple.com to request a refund. Eligibility and decisions are managed by Apple; Steady cannot guarantee a refund. See our subscription terms.
Sign-in & account access
Use the same sign-in method and account you used when setting up Steady. If you used Sign in with Apple and Hide My Email, your Steady account may use an Apple private relay address instead of your usual email.
If you cannot get back in, email Support with the sign-in method and the error shown. Never send your password or one-time sign-in code.
App loading, syncing & workouts
- Close Steady and open it again.
- Check your connection and available device storage.
- Install the latest version from the App Store.
- If saving or syncing still fails, contact us before reinstalling or clearing app data, especially if you have unsynced work.
A Coach proposal does not change your workout until you accept it. Choose Keep original to retain your existing prescription. If a save fails, check your connection and try again.
Apple Health & connected devices
Review the connection in Steady’s Connected Devices screen and the matching permissions in the Health app or your device’s health settings. Some readings depend on the device and source that collected them.
Connections are optional. Disconnecting stops future imports; it does not silently erase check-ins or workouts you already saved. Visit our Privacy Policy for retention and deletion details.
Apple Watch
Use a compatible Apple Watch paired with your iPhone, keep both apps updated, and check the connection between the devices. Allow the required health permissions to view live heart rate during an active workout.
Steady on Apple Watch supports following a workout, completing sets, and rest timers. If your watch is not showing the expected session, reopen Steady on both devices and contact Support if it persists.
Notifications
Coaching notifications are opt-in. Check Settings → Reminders in Steady and your device’s notification settings. Turning coaching notifications off cancels pending Steady coaching alerts.
Delete your account
- If you have an Apple subscription, manage or cancel it separately with Apple.
- In Steady, open Settings → Account → Delete account.
- Read the confirmation and confirm only when you are ready. Deletion is permanent and includes your account, synchronized records, and private uploaded media, subject to the limited retention described in the Privacy Policy.
If you cannot access the app, or deletion cannot be confirmed, email us with an account deletion request. We may need to verify account ownership before acting. Sending an email does not itself complete deletion.
Feedback, privacy & safety
Found a bug or have an idea? Email saiprakyath@vextracapital.co. Screenshots can help, but redact private information first. Use the same contact for data access, correction, export, or deletion questions.
Steady is operated by Vextra Capital LLC. Read our Privacy Policy and Terms of Use.
Steady provides general fitness and wellness guidance, not medical or emergency services. For an emergency, contact local emergency services; for medical questions, consult a qualified clinician.